Researchers discover that back-and-forth dialogue between users and designers can lead to IT systems that are more responsive to the subtleties and ambiguities of users' different perspectives:

The researchers draw on the work of several philosophers--notably Heidegger and Gadamer--to support their contention that 'play' or back-and-forth dialogue between designers and users can reveal the subtle inconsistencies between users with different perspectives.

It takes an ontologist.  ¶ 6:22 AM