Overall we need to remember that knowledge management is, to use the Greek, a matter of phronesis or practical wisdom; its the exercise of judgement and that can only be developed in action through the acquisition of habits. To quote Heidegger here (sorry about that but one should always acknowledge ones sources): "an authentic existence can only be gained on the foundation of our quasi-habitual, skilful, inauthentic involvement with the world" Habits in humans determine action, not mission statements, organisational values and outcome focused targets.