Wednesday, April 15, 2009

Executive Advisory on issues on the way to improving healthcare.
It is difficult to design sophisticated tools that allow for human "throwness", avoid breakdown (or handle it gracefully), and reach the stage of readiness-to-hand. This is especially true in a highly human-dependent work environment that moves at an accelerated and interrupt-driven pace. Unless the technology you place into that environment is "ready-to-hand", it will inhibit effective work rather than supporting it.
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